CORE ACCEPTANCE POLICY:
Cores are accepted within 12 months of the date of the invoice.
All cores must be in generally good rebuildable condition. Every core needs to be visually inspected by the customer. Cores must be packaged and protected very well, to protect from any damage during transportation.
CORES WHICH ARE UNACCEPTABLE:
Visually damaged, such as broken housing, rusty nozzle, broken plunger, broken tip, cracked retainer or damage to any other major component. Any injector which has been disassembled or physically altered in any way. The type tag is missing or no identification is present. Cores which are incomplete or missing any components.
Cores which are deemed unacceptable, will be returned to the customer, cost of freight to be paid by the customer.
Note: Some damaged components CAN be repaired or replaced at additional cost, but not all. If components are found missing or damaged, the customer will be notified in advance, for the additional cost and once agreed, we will proceed with the necessary and required repair.
CORE RETURN INSTRUCTIONS:
1. The address where cores are to be sent is:
318 FESSLERS LANE,
NASHVILLE, TN 37210
2. When sending the cores, make sure that an invoice is included with a minimal value for customs purpose. ALL shipping documents must indicate:
“USA MADE INJECTORS BEING RETURNED FOR REPAIR AND RETURN, WITHOUT ANY COMMERCIAL VALUE. THE STATED VALUE IS FOR US CUSTOMS’ PURPOSES ONLY.”
3. E-mail or fax a copy of the invoice, packing slip and airway bill once the package is picked up.